Friday, April 28, 2017

Developing Leadership Effectiveness Using a Polarity Lens Part 2

When June became aware her growing impatience with her staff was a result from trying to solve a problem that was not a problem to solve but a polarity to leverage, her capacity to be an effective leader increased.

Healthcare leaders are master problem solvers.  There are many situations and issues that daily require problem solving skills and decision making.  For example, do we need a policy for xyz? Who should we have complete the survey? And, Should Mary be promoted to nurse manager? Problems to solve have end points.  They are not ongoing. They have mutually exclusive opposites. Problems to solve require Or thinking.

Polarities require Both/And thinking.  Both sides of the polarity are important. There is a natural tension in polarities and the oscillation between both sides is ongoing.  Other realities about polarities include:

·         Polarities are inherently unsolvable in that you cannot choose one pole of the pair as a “solution” to the neglect of the other pole and be successful over time.
·         If you treat a polarity as if it were a problem to solve, the natural tension between the poles becomes a negative, self-re-enforcing loop or “vicious cycle” leading to unnecessary dysfunction, pain and suffering.

·         If you can see a polarity within an issue, you can leverage the natural tension between the poles so it becomes a positive, self-re-enforcing loop or “virtuous cycle” lifting you and your organization to goals unattainable with OR thinking alone.

·         The natural tension within all polarities is often experienced as resistance.  Polarity thinking helps us leverage the wisdom within this resistance.  It helps us convert resistance to change into a resource for stability AND change.

·         Polarity thinking helps us see ourselves and our world more completely thus increasing our capacity to love.     
        Dr. Barry Johnson 

In addition to Task AND Relationship, other common leadership polarities include: Stability AND Change, Candor AND Diplomacy, Directive AND Participative, Collaborate AND Compete, and Conditional Respect AND Unconditional Respect.

What can we do when we experience the tensions and dilemmas of polarities?  Dr. Barry Johnson created the Polarity Map and his team at Polarity Partnerships created the 5 Step S.M.A.L.L process to help leaders leverage polarities.

Seeing – Identify the tension and the two interdependent poles that when leveraged well will create a virtuous cycle toward a greater purpose.

Mapping – Determine the upsides (values) and downsides (fears) of both poles.

Assessing – Gather data to determine how well or how poorly we are leveraging the polarity.

Learning – Understand what we learn from the assessment.

Leveraging – Create action steps and early warning signs that provide us a path to navigate the energy of the polarity.

June’s map helped her organize the energy she was experiencing while feeling impatient with her staff and acknowledge the oscillation of energy needed in the polarity of Task AND Relationship to help her reach her greater purpose of being an effective and inspiring leader.  

Polarity Thinking – Dr. Barry Johnson

Blog post submitted by: Danine Casper, MHA,  St. Joseph’s Adjunct Faculty Member  HA 511 Leadership in Health Administration.  Danine is also a Leadership Coach and Consultant.  and is completing the Polarity Mastery Program to be a licensed polarity consultant. 

Tuesday, April 18, 2017

Developing Leadership Effectiveness Using a Polarity Lens Part 1

Healthcare leaders work in complex and continuously changing environments. The challenges in this environment require new levels of leadership effectiveness. Leaders who capitalize on complexity have the capacity to supplement Either/Or problem solving skills with Both/And thinking.

June’s story illustrates developing leadership effectiveness using a polarity lens.

Feeling the pressure to meet performance improvement goals, June noticed herself becoming increasingly impatient with her staff.  She asked for help to ensure her staff implemented her well-developed strategy and completed their tasks.  Before discussing this, June agreed to explore her experience of being impatient and the impact it was having on her and the team. 

During our conversation, June became aware that her impatience was connected to her need to control the outcome of the project in order to be recognized for the achievement and avoid the embarrassment of failure. This awareness shifted June’s perspective from wanting to control the outcome to ensuring she was being an effective leader.  We discussed this dilemma and tension using the lens of Polarity Thinking.

Polarities are “An interdependent pair of values or alternative points of view that appear different and unrelated, competitive, or even opposite, but in reality need each other over time to reach outcomes neither can reach alone.” (Wesorick, 2016 p.6) Polarity Thinking supplements Either/Or problem solving with Both/And thinking.

June was experiencing a common leadership polarity:  Task AND Relationship.  Task and relationship each have a pole in the polarity and each have important values and benefits.  However, when one pole of a polarity is overemphasized to the neglect of the other pole, over time, the result will be to experience a negative, defeating energy; a vicious energy system leading toward a deeper fear.  June realized her impatience was due to her overemphasis on task to the neglect of relationships driven by her fear of failure and letting her team down.

When we find ourselves in the energy of the downside of the pole we have overemphasized, we have a natural tendency to course correct.  June acknowledged when she notices herself becoming impatient it is a warning sign for her to evaluate how she is leveraging Task AND Relationships and adjust her energy accordingly.

As June recognized the impact her overemphasis on task was having on her team, she described what she and her team were missing out on by not leveraging the value of relationships. When they trust and support one another, they know their achievement far exceeds what any one of them could accomplish alone. When both Task and Relationship are leveraged a virtuous energy system is created that leads to the teams greater purpose of creating a thriving workplace.

At the end of our conversation June shared she was grateful for her new awareness that being an effective leader required her to have the knowledge and skills for the tasks to be accomplished AND self-awareness to recognize when there is a problem to solve or a polarity to leverage.

Part 2 of this blog will explore problems to solve and polarities to leverage along with a Polarity Map® and Five-Step S.M.A.L.L process for individuals and teams to leverage polarities.


Wesorick, B. (2016) Polarity Thinking in Healthcare: The Missing Logic to Achieve Transformation, Amherst, MA: HRD Press Inc.

Polarity Thinking – Dr. Barry Johnson

Blog post submitted by: Danine Casper, MHA,  St. Joseph’s Adjunct Faculty Member  HA 511 Leadership in Health Administration.  Danine is also a Leadership Coach and Consultant. 

Thursday, April 13, 2017

Creativity in Aging

For several decades, our society has known that Baby Boomers would re-define what it means to age.  Some aspects of “conventional wisdom” are now being challenged.  I’ve recently challenged some of my students in a gerontology class to think about their own retirement.  Assuming they will retire at the age of 65, and their life expectancy will give them quite a few healthy years beyond that, what would they want to do?  Asking this question of people in their 20’s and 30’s can yield interesting results.

In Long Term Care, we’re developing an appreciation that quality of life is just as important as quality of care.  What makes life meaningful and purposeful?  Upon admission, we ask residents about their past hobbies and interests in order to support those areas.  Often, though, I’ve heard people mention an area of interest that they haven’t pursued.  “I’ve always wanted to take up painting, photography, music, reading for pleasure, etc., but between work and raising a family, I’ve haven’t had time.”  The so-called golden years may be a time to take up a new hobby, too.  We’re dispelling the idea that seniors can’t learn new things.

Elderhostel is a well-known program of designing classes for seniors.  Teaching methods may differ somewhat from classes designed for “typical” college students, and the topics may not be commonly taught on college campuses.

Gerontological research is now showing that the abilities to think, learn, create, and innovate do not necessarily diminish with aging.  People are often required to use these skills during their careers and child-rearing years.  Upon retirement, the demand to use such skills may diminish, but the cognitive ability does not.  Certain disease processes, such as dementia, may impact these skills, but aging itself does not.  How can a senior use and sharpen such abilities?

First, the effort must be intentional.  Pursue a new area of interest.  Take classes through your adult education program or online (such as a course from Saint Joseph’s College!).  Persist in learning a new skill, even if you aren’t proficient at first.  The repetition of learning something new and practicing that skill can help to develop new neural pathways in the brain. 

Secondly, hone your problem-solving skills.  Mathematical puzzles such as Sudoku, and language puzzles such as crosswords, can train new neural pathways while also accessing previously known knowledge.  I enjoy trying to figure out a mystery “whodunit.” 

Third, view your personal history as an asset.  By participating in classes with students from other generations, for example, you can lend your voice of expertise while also learning the new perspectives of others.  I always enjoy teaching a multi-generational class where a variety of ideas can be shared.  I’ve taken classes with students who were much older than myself, and I’ve admired them and the experiences they have shared.  This may be the time to write your memoirs, make a quilt related to your family, or record stories about your family’s history, which will serve to benefit future generations.

Fourth, view your history in new ways.  Gerontologist Harvey Lehman conducted a study of creativity in aging.  He found that many of the most renowned sculptures in the art world were crafted by older artists.  They used their life experience artistically in their work.  If you create art, dance, music, etc., does the art you create at an older age take on a different, more mature meaning than it did at a younger age?  The question may, or may not, be your skill level, but more importantly, the perspective presented by a more mature artist.  Reclaim a long-forgotten hobby and compare your work of today with your work from decades ago.

Fifth, consider spending time in charitable work.  Many seniors are taking time for short-term mission trips where they can use their skills for the benefit of others.  Other cultures need your expertise in medical care, teaching, agriculture, and developing businesses, for example.  Even if you can’t afford to travel to exotic locations, there are areas in the United States that need you, and there are growing opportunities for using these skills online.  Many people express that they intended to bless others through their charitable work, but they received blessings as well. 

Sixth, even if your senior years are compromised by health issues, find a way to give to others.  In my work as a nursing home administrator, I found that depression and discouragement can be improved by focusing on the needs of others, not ourselves.  Can you write letters to soldiers, knit mittens for underprivileged children, tutor children in reading, send care packages to college students, or record your own books for the blind?  One of our most fun annual events was Bowl for Kids’ Sake, a bowling tournament to raise money for the Big Brothers/Big Sisters organization.  While the organization’s bowling tournament occurred at a bowling alley on a Saturday, our event was held on Friday on Wii.  The organization brought our residents t-shirts, snacks, and prizes.  One year the top fundraiser for the entire community was a nursing home resident!  An important part of having purpose is the ability to give to others, to be a provider and not just a recipient. 

Don’t let your assumptions define how you’ll spend your senior years.  After all, this isn’t your grandmother’s retirement!  
Submitted by Philip C. DuBois, CNHA, FACHCA, Program Manager, Long Term Care Administration, Saint Joseph's College

Thursday, March 30, 2017

Modern Death?

I picked up a copy of Haider Warraich’s book Modern Death as soon as I saw it advertised.  This is a topic that I find fascinating and Mr. Warraich’s book was billed as the “follow-up” to Atul Gawande’s Being Mortal, so I didn’t think twice about the impulse purchase.  While reading the first few chapters, I was a little disappointed.  Mr. Warraich wasn’t presenting anything that I hadn’t already read or taught about as a professor of health law and ethics.  I didn’t make my first earmark until page 91, but shortly after had to be careful not to earmark every other page.   I quickly decided that Mr. Warraich had written a text that should be read by everyone – not just people fascinated with the legal and ethical issues surrounding end of life.

Modern Death begins with an overview of issues surrounding death, including the legal definition of “death” and methods of sustaining life.  Landmark cases are explained and a detailed history of the development of CPR is included.  After building a firm foundation, Mr. Warraich delves into the issues he sees most often as a physician.  That first earmark on page 91?  It was for this quote: “The reason people increasingly don’t want CPR is not that they are afraid it will fail but that they are afraid it will only partially work.  Patients are afraid that if CPR makes their heart start beating again their brain will have to pay a huge cost.”  In a society that values independence and self-reliance, this is so very true.  Most people would rather not continuing living if they have to live in a vegetative or severally impaired condition.  What is life in today’s world if you cannot continue to do the daily activities that you love?

After an excellent ethical analysis of death and resuscitation efforts, Mr. Warraich considers deeply the role of religion in the dying process.  He states: “Physicians very frequently find themselves in difficult situations with patients who have a strong faith, but rarely do they talk about religion and spirituality.”  One study estimates that only 10% of physicians broach this difficult but important subject.  This number is extremely low considering a study of cancer patients showing that patients provided with “spiritual care had a better quality of life prior to their deaths, were more likely to pass in hospice, and were less likely to receive aggressive and unnecessary care close to death” when compared to patients not provided spiritual intervention.

Modern Death also examines the role of physicians assisting care-givers and surrogate decision makers.   He proffers that physicians are usually at the center of the decision-making process and they are often required to buffer the various opinions of family members and caregivers.  In addition, he states that the burden placed on surrogate decision makers (aka health care proxies) is seriously overlooked.

The topics of euthanasia and physician assisted suicide are also touched on in Modern Death.  Mr. Warraich offers his own personal perspective and thoughts regarding this controversial topic.  He provides a unique perspective regarding the shift in opinion over centuries, not just decades.

I have added this book to my list of texts that every healthcare professional should consider reading.  Additionally, I will be giving it to my parents.  Per Mr. Warraich’s suggestion, I will instigate the talk that everyone avoids, but everyone should have before it is too late and we simply have to guess.
Submitted by Valerie J Connor, MA CCC-SLP; MS CHES

Thursday, March 23, 2017

How does the Quality Payment Program work? (Part 2 of 2)

Merit-based Incentive Payment System (MIPS) rewards exceptional performers by giving them a positive adjustment in their payment from Medicare. If the practice is a low performer then they will receive a lower payment, or a penalty. For exceptional performance a practice can receive additional payments from 4% in 2019 to 9% in 2022 and forward. For a poor performing practice they can be penalized anywhere from 4% in 2019 to 9% in 2022 and forward. Each practice can choose how much they wish to participate. They can go from a “Test Pace” where they submit some data after January 1, 2017 and receive a neutral adjustment to a small pay adjustment. They can choose a “Partial Year” option where they can report for a 90 day period after January 1, 2017 and before October 2, 2017 and they can receive a small positive payment adjustment. 

Keep in mind that whenever a practice chooses to start, they will need to send in their performance data by March 31, 2018. Lastly, they can choose a “Full Year” option where they can fully participate starting January 1, 2017 and receive a modest positive payment adjustment. The best way for a practice to realize the positive impact from the Full Participation option is to submit data on all the MIPS performance categories.

Now to avoid any downward payment adjustment a practice can submit a minimum amount of data in 2017 to Medicare that can be one quality measure or one improvement activity, and they can avoid any downward payment adjustment. A key factor for positive adjustments is that these are based on the performance data on the performance information submitted, and not the total amount of information submitted or the length of time that the practice is reporting on during the year.

The Bonus Payments and Reporting Periods are as follows. To receive the MIPS payment adjustment it will be based on the data submitted. 

The best way to get the most out of the program is to participate for a full year. This type of participation gives the practice the most measures to pick from. CMS is encouraging clinicians to pick the option that best fits their practice needs and abilities. The categories are Quality, Cost, Improvement Activities, and Advancing Care Information. The default weights for each category are Quality (60%), Cost (0%), Improvement Activities (15%), and Advancing Information (25%). These default weights can be adjusted in certain circumstances. Quality has approximately 300 different quality measures and the practice needs only to select about 6. For Advancing Care Information there are 2 measure sets for EHR. 

The nice thing here is that if a clinician faces a significant hardship and are unable to report on the Advancing Care Information measures, they can apply to have their performance category reduced to a weight of 0%. If this category is not applicable to the clinician, then the 25% weight will be added to a different category. 
Submitted by Michael "Kevin" Harrington, MSHA, RHIA, CHP, Faculty, Saint Joseph's College

Wednesday, March 08, 2017

Medicare and the Quality Payment Program- What is it and who can participate. (Part 1 of 2)

Many physicians and their staff ask what a Quality Payment Program is and who can or should participate. Currently the Centers for Medicare and Medicaid Services (CMS) is looking to move to a more beneficial Quality Payment Program (QPP), but knowing the past would be helpful. Way back physicians were reimbursed in a Fee-for-Service (FFS) model where it was volume, not quality that drove the payment. As this payment model was slowly getting out of hand, Congress passed temporary fixes called “doc fixes” to avoid cuts in reimbursement. If they did not do this it would have resulted in a 21% cut in Medicare payments to clinicians.

In comes a great idea, a Quality Payment Program (QPP) that can help to reform Medicare Part B payments for more than 600,000 clinicians across the country. This is a huge step in the direction of improving care and controlling costs across an entire healthcare delivery system. There are two tracks that a clinician can choose from which are Advanced Alternative Payment Models (APMs) that require the clinician to participate in an innovative payment model. 

The second option is the Merit-based Incentive Payment System (MIPS) which works with clinicians that choose to remain in a more traditional Medicare payment model and possibly earn a performance-based payment adjustment.
Now the question is who can participate? The Quality Payment Program is available to all Medicare Part B clinicians billing more than $30,000 a year to Medicare and providing care for more than 100 Medicare patients per year. The clinicians include Physicians, Physician Assistants, Nurse Practitioners, Clinical Nurse Specialists, and Certified Registered Nurse Anesthetists. 

Those clinicians who are excluded from the QPP are ones that enroll in Medicare for the first time during a performance period as they are exempt from reporting on any measures and activities for MIPS until the next performance year. Also, clinicians that are below the low-volume threshold of $30,000 per year in billing to Medicare or they see less than 100 Medicare patients per year. In addition, clinicians significantly participating in Advance Payment Models (APMs) are excluded.

Overall, this program is designed for small practices to be able to successfully participate in the Quality Payment Program by reducing the time and cost to participate, allowing the small practices to “Pick Your Pace,” increasing the opportunities to participate in an APM, including a practice-based option for participation in an Advanced APM as an alternative to total cost-based, and by conducting support and outreach to small practices through various programs such as Transforming Clinical Practice Initiative.  

For the Rural and Health Professional Shortage Areas (HPSAs) they can have less than or equal to $30,000 in Medicare Part B allowed charges or less than or equal to 100 Medicare patients served. They only need to report on one high-weighted activity or two medium-weighted activities. These are all designed to have ease of access to the program, regardless of the size of the practice or the location that they serve Medicare patients.
Written by Michael "Kevin" Harrington, MSHA, RHIA, CHP  Faculty, Saint Joseph's College

Monday, February 27, 2017

Cultural Diversity & Senior Health Care

Race, Ethnicity & Culture:  Health Disparities and Outcome

As is widely recognized, today's older adult population is highly diverse, with one's ethnic minority status being an important source of this diversity.  According to recent U.S. Census Bureau reports (2015), members of minority groups currently represent over one-third of the American population.  Looking into the future, we can expect faster growth among elder ethnic minorities than among Caucasians.  By 2042, the U.S. is poised to become a minority-majority nation.

Recent research findings by cultural anthropologists are enhancing our understanding of health and morbidity-related data among various groups (Lehman, 2011).  While great variability is recognized, several common, recurring themes are noteworthy as follows:
  • ·        For most elders of color, their resources and social status reflect discriminatory social, economic, and educational practices that were experienced in early life.  They are often among those who have a history of being marginalized and under-served.  e.g. elder immigrants with cultural and language barriers.

  • ·         In general, most share the following socio-demographic characteristics:  poverty, malnutrition, sub-standard housing, and poor health.

              Exception:  Japanese Americans & Chinese Americans, who have longer life expectancies.
  •       There are higher rates of mortality from the following diseases:  diabetes, heart diseases, and cancer, as well as higher rates of functional disabilities.

In efforts to interpret the impact of these findings upon health disparities, researchers underscore the inter-relatedness of race, ethnicity, and culture (Hooyman & Kiyak, 2011).  Historically, one's socio-economic status is directly linked to health and longevity.  Accordingly, poor people of all ages and cultural origins are at greater risk of health problems and related disabilities.

Among the oldest-old (those age 85+), there is increased likelihood of multiple chronic health conditions occurring simultaneously. However, research indicates that the origins of long-term illness often begin in early childhood.  Risk continues to be heightened throughout the life course by factors such as financial instability and educational disparities.  In other words, economic and health conditions experienced early in life appear to have long-term adverse consequences for adult health (World Health Organization, 2014). 

Under-Utilization of Health & Social Services
In general, ethnic minority members under-utilize health and social services.  Among the primary contributing factors are:  cultural and language difficulties, physical isolation, financial impoverishment, culture-based values and expectations, distrust, and structural barriers to service accessibility (Hooyman & Kiyak, 2011).

While the above findings paint a bleak picture of health disparities and hardships, we also need to acknowledge and celebrate the considerable strengths and resilience of some elders of color.  This is especially true among the oldest-old, a finding of The New England Centenarian Study, as well as several cultural anthropological studies (Sokowsky, 2012).

Cultural Competencies

Definition of "Culture:"
Learned or shared knowledge, beliefs, traditions, customs, rules, arts, history, folklore, and institutions of a group of people.  These are then used to interpret experiences and to generate social behavior.    (Sokowsky, 2012).

Definition of "Cultural Competence:"
The ability of providers and organizations to effectively deliver healthcare services that meet the social, cultural, and linguistic needs of patients.  (Campinha-Bacote, 2012).

Central Concepts:
As minority groups within the older adult population increase in numbers throughout the U.S., the importance of cultural competence is becoming more evident.  The need for cultural awareness, knowledge, skills, and considerations is pronounced.  Key concepts include:
  • ·         Language & Effective Communication
  • ·         Trans-Cultural Education
  • ·         Understanding specific cultural values, beliefs, practices
  • ·         Self-Awareness & Consideration of healthcare provider bias / prejudice
  • ·         Demonstrating respect & Fostering trust
  • ·         Recognizing "folk medicine" & non-traditional health care practices.

Cultural Beliefs & Practices:  Impact upon Health

It is now generally recognized that cultural beliefs and practices often influence an individual's health and behavior.  This includes choices, utilization, and compliance. (McBride, 2015).  As healthcare leaders, cultural competence must be a high priority for quality patient-centered care.   All health institutions must make it known that the care they provide will respect cultural differences and that they will adapt services in order to effectively address patients' cultural needs. 

It is critical that healthcare providers be educated on population-specific health related cultural values, beliefs, and behaviors (McBride, 2015).  If all facilities provide education and support the basic tenets of developing cultural competencies among all practitioners, elders can be provided with consistent quality care. 

­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­Campinha-Bacote, J. (2012, May).  The Process of Cultural Competence in the delivery of    Health Care Services.  Retrieved on February 25, 2017 from
Hooyman, N., & Kiyak, H. (2011). Social Gerontology: A Multidisciplinary Perspective (9th ed.).      Boston: Allyn and Bacon.
Lehman, D. (March/April 2011). 21st Century Caregivers:  Diversity in Culture.  Aging Well.  2(2), 26-29.
McBride, M. (2015). EthnoGeriatrics and Cultural Competence for Nursing Practice.  Hartford Institute for Geriatric Nursing.  Retrieved on May 6, 2016 from
Sokolovsky, J. (2012). The Cultural Context of Old Age (3rd ed.).  Santa Barbara: Greenwood Press.
U.S. Census Bureau.  Statistical Abstract of the United States (2014). (132nd ed.).  Washington, D.C.  Retrieved on January 6, 2017 from
World Health Organization. (2014). Active Aging: A Policy Framework.  Paper presented at the third United Nations World Assembly on Aging, Madrid, Spain.

Cultural Competencies in Senior Health Care

Training / Curricula Modules
·         Campinha-Bacote, J. (2012, May).  The Process of Cultural Competence in the delivery of Health Care Services

·         Hartford Institute for Geriatric Nursing.  EthnoGeriatrics and Cultural Competence for Nursing Practice.   under “geriatric topics,” click onto “ethnogeriatrics and cultural competence.”

·         Office of Minority Health.  Center for Linguistics & Cultural Competence in Health Care.

·         Office of Minority Health.  Think Cultural Health.

·         Stanford School of Medicine.  EthnoGeriatrics.

·         Sokolovsky, J. (2012).  The Cultural Context of Old Age: Worldwide Perspectives.  (3rd ed).  Santa Barbara: Greenwood Press.

·         Vaughn, L., & Cruz, D. (2017).  EthnoGeriatrics: Health Care Needs of Diverse Populations.  London: Springer Publishing.

Blog Author:  Donnelle Eargle, PhD, MEd   Contact:

With a background in geriatric rehabilitation psychology, Dr. Eargle teaches gerontology-related courses at Saint Joseph’s College.  Standish, Maine.

Thursday, February 02, 2017

The Mentoring Relationship

Being part of a mentoring relationship can have a positive and long range impact on professional goals and aspirations. For students, mentoring introduces them to the working world that they are studying, and gives realistic and clear views of what an organization or position entails. As a professional, a mentoring relationship furthers goals, enhances relationships and deepens knowledge and critical thinking skills to more than succeed in professional life.

The mentoring relationship is considered a caring, supportive partnership that responds to needs in one person’s life by enhancing growth, knowledge and skills.  Mentoring programs not only support and encourage individual professional growth, but can have great benefits for an organization that embraces and promotes a mentoring philosophy.

In healthcare, many organizations seek out formal mentorship programs to provide effective success sharing models that grow committed and valuable leaders.  Many professional associations and groups also provide mentorship programs that can be initiated and instituted in hospitals and other organizations. Some of these programs include those designed by The American Nurses Association, The American Health Information Management Association, and the American College of Healthcare Executives.

For a mentoring relationship to be effective and successful, consider these tips from both the mentee and the mentor perspective.

For the Mentee:
  • ·         Remember that your mentor is a volunteer. While giving time to guide, partner and provide insights, respect their time, and carefully consider their advice.
  • ·         Take responsibility to learn: a mentor will provide resources and knowledge. It’s up to the mentee to take advantage of that knowledge.
  • ·         Be specific and clear about your goals. This is both being respectful of your mentor’s time, and helps you stay on task to produce lasting results.
  • ·         Be flexible, and take risks! Open yourself up to new learning opportunities. Remember, your mentor has the experience and knowledge to allow you to grow.

For the Mentor:
  • ·         Be genuinely interested in your mentee. This is probably the most important skill to have as a mentor. Be invested in their success.
  • ·         Expect and encourage a specific agenda. Having clear insights into the mentee’s goals will help you set the course for optimum results.
  • ·         Encourage problem solving. Don’t just give advice. Encourage your mentor to brainstorm, share, and critically think through situations and problems. Then give them your viewpoint.
  • ·         Be a positive role model. Be confident in your relationships with others, model ethical behavior in all decision-making, and just as you encourage them, never be afraid to learn new things, and be open to new opportunities.
  • In today’s multi-generational and diverse working world there is an urgent need for committed and successful mentoring relationships. Allowing those that seek stronger skills and leadership opportunities from those that have that knowledge and competencies to share is certainly a win-win. Mentoring will build stronger teams and provide better outcomes, no matter what the organization or profession.

Some Mentoring References:

Submitted by Katie Cross, MSN, RNC-OB, LCCE, Adjunct  Faculty , Saint Joseph's College 

Friday, January 13, 2017

New Year. New Administration

With change always comes uncertainty. There are many political issues as stake in 2017, but one of the biggest is the fate of the Affordable Care Act.  At the moment, Republicans are lobbying to repeal the Act originally passed in 2010.  This past week, the U.S. Senate passed a budget blueprint, which was the first step in a possible repeal.  This blueprint paves the way for repealing or revising certain portions of the law.  The new administration has also vowed to make significant changes to the Affordable Care act through both executive power and legislative actions.

At this point, it is very hard to say what affect these changes will have on healthcare professionals and healthcare consumers.  Of course, the major concern is loss of insurance coverage to those who depend on the federal exchanges and subsidies.  Also largely at stake are early components of the Act, which allowed students to stay on their parent’s insurance until the age of 26 and most importantly blocked insurance companies from refusing to cover individuals with pre-existing conditions.

There are a few other portions of the law that many have come to rely upon, but others no little about.  These include:

1.  Calorie counts – Restaurants with 20 or more buildings are required to post the caloric content of food on their menus.

2.  Breast feeding rights – The Affordable Care Act requires organizations to provide several accommodations to mothers who are breast-feeding and also includes insurance coverage of certain equipment.

3.  Community Needs Assessments – Nonprofits healthcare organizations are required to perform community needs assessments every three years.

4.  Habilitative Care – In the past certain therapies were only covered by insurance for rehabilitative purposes (e.g., stroke or injury related).  The Affordable Care Act included coverage for habilitative therapy (e.g., speech therapy for a child born with autism).

5.  Prescription Drug Costs – the Affordable Care Act included better coverage for prescription drugs through Medicare. 

Other issues at stake include an increase in the federal deficit if individuals can opt out of purchasing health insurance.  Without the young and healthy to fund healthcare for the elderly and ill, the federal government will need to pick up the added cost.  In addition, it is unknown if states who expanded their Medicaid programs will opt to continue to offer coverage to those who no longer qualify.

Obviously, 2017 might prove to be as interesting as 2016.  Let’s hope the focus is on autonomy and utilitarianism.  Provide the greatest good to the greatest number of people while protecting the rights of our citizens.  It’s a large task.  

Provided by Valerie Connor, MA,CCC-SLP; MS CHES. Adjunct Faculty, Saint Joseph's College

Tuesday, December 13, 2016

A few pointers on how to be a successful Nursing Home Administrator!!

You have just received your Nursing Home Administrator License and have been offered your first opportunity to lead your own Facility. Here a couple of pointers that will help you be a success!!
First and foremost……..get yourself a really good Director of Nursing!! The right person in this vital position can and will make your new opportunity much more rewarding!!! How does one go about getting an excellent Director of Nurses…..if I knew the answer to that one, I would be able to retire and live life as a millionaire!!!

Second….know the Regulations!! The Surveyors will certainly know them (or at least they will know what regulations to cite). You will, therefore, need to respond in the event your Facility receives a citation. Of course, knowing the regulations up front should help in preparation for the survey. In addition, by being familiar with the regulations you should be able to provide a safer, more comfortable home for those in your care.

Third…..interact with the staff, residents and family members in your community!! How important is this to your success as a Nursing Home Administrator? Well, since you are now the team leader, I would say it is extremely important!!!

This is the Resident’s home and you need to make them feel comfortable in their own home!!! The Family members have entrusted your facility with taking care of those they love. They need to feel comfortable and confident that you consider their well-being to be first and foremost. The Staff are the front line in both caring for the residents and in turn, caring for the family members!!!

How does one go about interacting with staff, residents and family members? Make your-self available to meet and chat with all concerned. Make a sincere effort to involve the staff in the decision making process. Listen to the concerns expressed by those in your care!! Maybe what you think is a great idea or practice may not be as wonderful as you originally imagined. Does this mean that you should not follow your own ideas and thoughts? Absolutely not!!! But if you listen to those who have a contrary opinion, they just might raise an issue or concern that you had not originally thought about. Maybe if you alter your plans slightly, the result will be far greater.

 Always remember, one can accomplish more with the support and confidence of those you lead. A smile, a hello and a thank you can go a long way to show others your leadership strengths!!!
And of course………never be afraid to admit that you did something wrong and offer a most sincere apology!!!

Now go forth, smile and offer a friendly greeting to everyone you come in contact with today!!!

 Submitted by Charlie Carrozza, Adjunct Faculty, Saint Joseph's College