Friday, May 15, 2015

Emotional Intelligence?

An article was recently published in The Health Care Manager - a journal that 
provides practical, applied management information for managers in institutional health care settings - that was written by Dr. Twila Weiszbrod, Program Director.  The article is titled "Health Care Leader Competencies and the Relevance of Emotional Intelligence."  The article describes the relationship found between emotional intelligence and competencies identified being important for healthcare administrators!  You can read the article at: 

Friday, May 08, 2015

New Course!!

Scott Campbell, one of our adjunct faculty members, is currently completing the development of a course titled "Healthcare Delivery Models."  This highly interactive and completely relevant course will be available fully online in a 12-week term starting in October!!!

As Scott stated, "Health care delivery systems are evolving with new models that cut across the continuum of care being developed.  This evolution is being driven by a number of factors including the implementation of the Affordable Care Act, continuing pressure to provide care in a more cost-effective model, a growing emphasis on managing the health of a population over time rather than through episodic care, and an understanding that maintaining and improving health status is the key to the future of health care.  There is a need for a course that looks at these evolving systems and the forces that are changing health care delivery.  Health care administrators in the future will be expected to operate health care organizations in response to these changes."

Watch for more information to come about this new course!

Tuesday, April 07, 2015

What is the IMPACT Act of 2014, and Should It Be Affecting Your Operations?

The IMPACT Act of 2014 was signed into law on October 6, 2014.  IMPACT stands for “Improving Medicare Post-Acute Care Transformation” and this is indeed what this Act has begun to do.  In summary, what the Act does is that it reforms how post-acute assessment data is collected across different Medicare settings.  There was a resounding need not only for a standardization in data, but also for the instruments which collect it.  Obviously, as this is specifically geared towards Medicare, this Act will streamline their processes first and foremost, and it will enable several beneficial things overall regarding the services which they oversee.  The Act will allow for the collection of data which will further allow for quality comparison, for improvement of hospital and post-acute care discharge planning, and for further scrutiny towards Medicare payments for post-acute care (United States Senate Committee on Finance, n.d.).  This Act will also benefit from the upcoming ICD-10 implementation we can look forward to in October, 2015.  The increased number of codes available at this time for not only diagnoses, but also procedures, equipment, services, etc., will allow for a much easier transition towards implementation of the IMPACT Act.  The ICD-10 implementation will be a huge step towards easier compliance from post-acute providers of all specialties.

The question becomes, how should this be effecting your operations at current?  The answer is not a simple one.  The Act requirements will be phased in over time which begins in October 2016, one year after the implementation of ICD-10 coding.  Our focus needs to shift towards the three broad aims that the IMPACT Act is working towards regarding quality which include better care, healthier people and communities, and affordable care (Centers for Medicare and Medicaid Services, 2014). Obviously, on the heels of doing this, we must also ensure that we are working towards the implementation of the required standardized forms into our operations, electronic health records, or other systems which we might use.  This information will need to be reported in some interoperable way when the Act begins to be implemented in earnest.  Many post-acute providers already have systems in place such as the OASIS (home health), RAI/MDS (skilled nursing facilities), IRF-Patient Assessment Instrument (inpatient rehabilitation facilities), and LTCH-Continuity Assessment Record and Evaluation (long-term acute care hospitals).  All of these required forms are in use today by providers, however the ability for them to be interoperable with each other is what we need to start questioning.  The main point here is to ensure that services are not being inadequately utilized and that there is no duplication of those services across providers.  This will force each of the different post-acute care types to ensure that they are using the same ICD-10 codes at that time as other providers, and that their information meets these new interoperability requirements.  Indeed, a tall order for providers who are already stretched in the area of resources.

Some important websites with further information:

Centers for Medicare and Medicaid Services. (2014). IMPACT Act of 2014 & Cross Setting Measures.  Retrieved from

United States Congress. (2014). The Improving Medicare Post-Acute Care Transformation Act of 2014 (Full Text).  Retrieved from

United States Senate Committee on Finance. (n.d.).  The Improving Medicare Post-Acute Care Transformation Act of 2014.  Retrieved from

Pitts, P.W., Christy, D.S., and McCurdy, D.A. (2014). Analysis and Impact of the Improving Medicare Post-Acute Care Transformation Act of 2014.  Retrieved from


Contributed by Dr. Michael Mileski, DC, MPH, MSHEd, LNFA, SJC Faculty

Wednesday, March 25, 2015

Health Information Professionals week!

This week is Health Information Professionals week! We are so excited about our new BSHIM program at Saint Joseph's College! We are continuing to add entry-level courses to our curriculum while we wait for the next step in the CAHIIM accreditation process. We submitted our self-study last October and hope to receive a response this month from the CAHIIM review of our material. We will then make necessary adjustments and hopefully have our site visit by summer!

So far there are about 18 students that have applied to the program, with a few students already enrolled in courses. The remaining applicants are providing transcripts so they can work toward BSHIM degree completion!

For more information about Health Information Professionals week, as well as some great articles, please visit the AHIMA site at:

Tuesday, February 24, 2015

Hot Topics in Rad Science

Healthcare administrators today are concerned with providing quality care in a safe environment. 

Patient feedback is an important aspect of implementing and monitoring health initiatives that are tracked in health facilities. Patient safety rates, infection rates, drug reactions, etc. are to name a few initiatives that are monitored with corresponding action plans to prevent infections and readmissions.

The Affordable Care Act will change the arena of hospitals regarding issues such as reimbursement rates, in how physicians will order tests, etc.

In addition, in an effort to stay competitive, administrators need to evaluate the benefits versus the costs of purchasing new medical technologies, as patients are researching and requesting them. Diagnostic Imaging departments have been transformed over the past decade, due to recent advancements, such as magnetic particle imaging, information technology systems, new digital imaging systems, etc.

Wireless and mobile radiology systems allow physicians more freedom and the ability to treat patients at their bedside, in rural areas, etc. Remote viewing systems have allowed multiple physicians, who are in multiple locations to simultaneously access and consult on a patient. The Cloud or web-based systems are used to access images outside the hospital’s system.

With reimbursements decreasing, administrators are looking for ways to improve the work flow in radiology departments by incorporating more automation and ergonomically designed equipment, while working on a fixed budget. This can be very challenging. Patient safety comes first.  

By Brenda Rice, Program Manager RSA

Sunday, February 01, 2015

Value Based Payments and the Physician Quality Reporting System

One of the newest provisions of the Affordable Care Act which went into effect on January 1, 2015 was the provision which ties physician payments to the quality of care that they provide.  The main idea behind this system is to move the physician practice from the model as it was where volume of patients was the focus.  This system had physician practices running to see huge numbers of patients in a day, sometimes double or triple booking to meet this end.  Value-based payments are beginning to be instituted this year to allow these same physicians to slow down and provide more meaningful care to patients than what has been furnished in the past. 

As of 2015, this provision will only apply to practices of 100 or more eligible professionals and is focused only on Medicare providers.  The value based payment model includes an opt-in payment adjustment for those practices which have reported satisfactory measures of quality under the newly instituted Physician Quality Reporting System (PQRS).  The PQRS will quickly become a method by which practices will be able to receive incentive payments, or negative adjustments, over the upcoming years of continued expansion of the Affordable Care Act.  As it stands, the PQRS allows for reporting of different measures by providers such as clinical conditions treated, types of care, settings where care is provided, quality improvement goals for the practice for the year, and other measures yet to be defined.  Physician practice payments will not be affected by this reporting as of this fiscal year, however, they can receive incentives or penalties in the future based upon what they report currently.  As such, those physician practices that do not provide information to the PQRS system in FY 2015 will see only penalty adjustments in the future. 

Forecasting the future is a very important part of what practice managers do.  Realizing the impact of this new system of reporting in current forecasts, budgeting, capital management, and marketing should be at the forefront of operations today.  Doing nothing now will hurt your practice in the future! 

Some important websites with further information:

American College of Physicians. (2013). Value based payment modifier.  Retrieved from:

Berenson, R.A. (2010). Moving payment from volume to value: What role for performance measurement? Retrieved from:

Centers for Medicare and Medicaid Services. (2014). Medicare FFS physician feedback program/Value-based payment modifier.  Retrieved from:

Centers for Medicare and Medicaid Services. (2013). Physician quality reporting system (PQRS) overview.  Retrieved from:

Contributed by Dr. Michael Mileski, DC, MPH, MSHEd, LNFA, SJC Faculty

Friday, January 16, 2015

High Deductible Healthcare

Background on high-deductible plans or otherwise known as “consumer-driven healthcare.”
According to the Leapfrog Group, 1 in 5 are now utilizing plans that are high-deductible or consumer-driven healthcare plans. One of the characteristics of these types of plans are that the patient is responsible for the first $1,000 or more. As stated on, the annual out-of-pocket maximum/limit can go up to 6,600 for an individual or $13,200 for a family. The benefit for a higher out-of-pocket is a lower monthly premium, but even with the best planning, one cannot truly prepare for the costs associated with an unexpected illness that may require a hospitalization or outpatient services.
What is this doing to the healthcare consumer? How do they pay for services that fall into this valley of co-pays and deductibles? Well, there are an increasing amount of finance options to help out. For example, there is one called Healthcare Finance Solutions that can offer short term loans for as little as 0% for the consumer and the provider can be paid within 48 hours. In addition, they offer infrastructure that will support the registration clerks and admissions staff as they are meeting with a patient or their family that will enable them to access the system and process their application in no time at all. Everything is integrated into the EMR or as a stand-alone that has easy access for the registration clerk or admissions staff. Now, the facility can collect upfront these large deductible plans, give the patient peace of mind that their financial responsibility is taken care of, and their focus can now be centered on getting better. More importantly, this can take the question of should I get this procedure done to when do I want to get this procedure done.
Most people, if not all, sign up for the high-deductible plans base on the monthly premium. I hope that over the next year a more robust education process is afforded to the purchaser of healthcare so as to avoid, this seemingly, one dimensional decision process. 2014a. Out-of-pocket maximum/limit. Retrieved from 2013. High Deductible Health Plans & The New Era of Consumerism in Healthcare. Retrieved from  

by Kevin (Michael) Harrington

Monday, December 01, 2014

Saint Joseph's College Cares

Saint Joseph's College is an integral part of the local community here in Maine.  Each year the college prepares pies to be given out at local food pantries. This year the staff took it up a big notch and made 1,548 pies, breaking the existing Guinness World Record for pie-making!  The finished pies were donated to over 100 area food pantries!  Click the link below for more detailed information and pictures:

We are proud of our college and proud to be part of this college community!!!!

Wednesday, November 05, 2014


In celebration of National Radiologic Technology Week, Saint Joseph’s College would like to recognize all Registered Radiologic Technologists for the vital work that you perform. The week of November 2nd  is set aside to recognize and applaud the work of all Radiologic Technologists and to thank you for the role that you play in providing safe, quality exams and great patient care. Patient retention is the result of having qualified professionals, like you, who provide compassionate health care. This is critical in today’s health care environment.

In light of the recent Ebola virus outbreak, it is important that all healthcare providers be aware of how the Ebola virus is transmitted, self-protection, and proper waste disposal.  In response, the Center for Disease Control (CDC) provides important information for the safety of health care workers. Please visit In addition, all hospitals and health facilities have established policies and protocols with instructions for putting on, removing, and disposing of personal protective equipment. Safe handling of potentially contaminated materials, such as blood, sweat, emesis, feces, and other body secretions is crucial in containing the spread of this virus. Familiarize yourselves with them.

Another problem area that has arisen is how to dispose of the medical waste that is generated. The disposal of Ebola-associated waste is subject to state and local regulations. Please visit

Early recognition of the Ebola virus is critical for survival. Pay particular attention to the symptoms of your patients and fellow staff members. Be vigilant in wearing protective gear.
Stay safe and celebrate National Radiologic Technology Week!

Brenda M. Rice

Tuesday, October 14, 2014

Affordable Care Act 101

The Affordable Care Act (ACA), as we are all well aware, has been rolled out and operational. There has been over 8 million people that signed up for the coverage through the different Marketplaces throughout the country. The end result, or the plan, is to provide affordable care to individuals and to reduce the overall count of uninsured that some say is over 40 million people currently in the United States. Moreover, the ACA is also trying to bring high quality, affordable coverage to all individuals, regardless of their gender or pre-existing conditions that may be present in an individual’s health history.

CMS provides individuals and businesses with tools to educate everyone that is purchasing healthcare and is making sure that 80 cents out of every dollar generated in premiums goes to the healthcare that you receive. There are checks and balances here, in that, if health insurance companies do not spend 80 cents for every premium dollar, you get a refund. In 2012 the average refund was around $100.00 per family.

When we look at health insurance rates we sometimes wonder why they are so high or where do we find posted rates that one can compare. Now the ACA has provided the consumers with a layer of protection when it comes to rate increases. Insurance companies in every state must follow the rule that if they increase any rate over 10% they must publicly justify this change in premium.

There are also administrative measures being taken to protect the individuals who may get ill or make a mistake on their application. Also, there are no more denials for pre-existing conditions. But one of the more appealing things that came out of the ACA, at least in my opinion, was that young adults can stay on their parent’s plans until the age of 26.

All of this sounds good, but there also needs to be an administrative change, and this has been addressed as well. The Donut Hole has been shrunk for individuals and this will save the average beneficiary money with regards to their pharmacy spending. Maybe our elderly will someday not have to worry about the decision, do I buy my medicine or do I buy food. Some other items of interest, and maybe of great interest, is that CMS is fighting fraud at a much higher level and they are trying to strengthen the Medicare Trust Fund. This fund supports so many programs, and without it, there will be many people impacted throughout the country.

Overall, the goal of our health system is access, cost and quality. This is a step in the right direction and with everyone’s help maybe we can continue to make positive changes in our healthcare system.

Contributed by Kevin Harrington, Faculty Member